Chargeback Policy

At the United States Notary Association, we strive to provide exceptional products and services to our customers. However, we understand that there may be instances where you may want to dispute a charge. Below is our chargeback policy, outlining the procedures and guidelines for handling such disputes:

1. Definition of Chargeback: A chargeback occurs when a cardholder disputes a charge with their bank or credit card issuer. This dispute can arise due to various reasons, including but not limited to unauthorized transactions, billing errors, or dissatisfaction with the product or service received.

2. Contacting Customer Support: If you encounter any issues with a charge on your account, we encourage you to first contact our customer support team. Our dedicated team will assist you in resolving the issue promptly and to your satisfaction.

3. Initiating a Chargeback: If you are unable to resolve the issue with our customer support team and choose to initiate a chargeback, please note the following:

  • You must contact your bank or credit card issuer to initiate the chargeback process.
  • Provide all relevant information and documentation to support your dispute, including transaction details, correspondence with our company, and any other evidence that may be pertinent to your case.

4. Response to Chargeback Requests: Upon receiving notification of a chargeback request from the cardholder’s bank or credit card issuer, we will investigate the dispute thoroughly. We may reach out to you for additional information or clarification during this process. Once our investigation is complete, we will respond to the chargeback request in accordance with the rules and regulations set forth by the payment card networks.

5. Consequences of Chargebacks: Chargebacks incur costs and administrative overhead for our business. Excessive chargebacks can also have a negative impact on our merchant account status and overall reputation. Therefore, we reserve the right to take the following actions in response to chargebacks:

  • Dispute the chargeback with compelling evidence and documentation, if warranted.
  • Temporarily suspend or terminate services for customers with a history of chargebacks.
  • Pursue legal action or collection efforts to recover disputed funds and associated costs.

6. Communication and Transparency: We are committed to maintaining open communication and transparency throughout the chargeback process. Our customer support team is available to address any questions or concerns you may have regarding chargebacks or billing issues.

7. Review and Revision: We reserve the right to review and revise our chargeback policy periodically to ensure it remains current and aligned with industry best practices and regulations. Any updates or changes to the policy will be communicated to our customers in a timely manner.

8. Contact Information: For further inquiries or assistance regarding our chargeback policy, please contact our customer support team.

Thank you for your understanding and cooperation.