We understand that circumstances may change, and you may wish to cancel your membership.
Memberships canceled within 30 days of registration are eligible to receive a full refund. To request a refund, please contact our customer support team within a 30-day period from the date of registration. Refunds will be issued to the original payment method used for the purchase.
Please be aware that refunds will not be issued for cancellations requested after the initial 30-day period from the date of membership registration.
Please note that to cancel your membership, you will be required to return any notary supplies that were ordered by you or received as your member benefits. Below are the steps to initiate the return process:
CONTACT CUSTOMER SUPPORT: Reach out to our customer support team via the member support page to inform them of your intention to cancel your membership and return ordered items. Provide your membership details and any relevant information about the items you received.
OBTAIN RETURN AUTHORIZATION: Our customer support team will provide you with instructions on how to return the items.
PACKAGE AND SHIP THE ITEMS: Carefully package the items in their original condition and packaging. Ship the items back to the address provided by our customer support team. Please note that you will be responsible for the cost of return shipping. ATTENTION: Due to health and sanitary reasons, the Thumbprint Pad is non-returnable. The full cost of the Thumbprint Pad ($15.00) will be deducted from your refund.
COURSE COMPLETION: If you have taken and completed our Loan Signing Agent course, the course value of $49.00 will be deducted from your refund.
CONFIRMATION OF RETURN: Once we receive the returned items, we will inspect them to ensure they are in satisfactory condition. To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging. Upon confirmation of receipt and inspection, your membership cancellation will be processed. Shipping and handling costs are non-refundable. Additionally, the full shipping cost for items included as membership benefits will be deducted from your refund.
MEMBERSHIP CERTIFICATE: Upon cancellation of your membership with us, we kindly request that you return your membership certificate. Your certificate serves as official documentation of your membership with the United States Notary Association and should be returned to us to maintain accurate records. Please be advised that your refund will not be processed until your membership certificate is returned to us.
Please ensure that the certificate is returned to the following address:
USNA
PO Box 18589
Irvine, CA 92623
MEMBERSHIP CANCELLATION: After the return of items is confirmed, your membership will be canceled, and any applicable refund or account adjustments will be processed according to our refund policy. If you have any questions or require further assistance regarding the return of promotional items or membership cancellation, please don’t hesitate to contact our customer support team. We’re here to help.
If you choose to keep the items you have ordered or received as part of your membership benefits, you will not be required to return them. However, please note that the full value of the item and the full shipping cost will be deducted from your membership refund.
NON-RETURNABLE ITEMS: Due to health and sanitary reasons, the Thumbprint Pad is non-returnable. The full cost of the Thumbprint Pad ($15.00) will be deducted from your refund. COURSE COMPLETION: If you have taken and completed our Loan Signing Agent course, the course value of $49.00 will be deducted from your refund.
CHARGEBACK POLICY: At the United States Notary Association, we strive to provide exceptional products and services to our customers. However, we understand that there may be instances where you may want to dispute a charge. Please see our chargeback policy, outlining the procedures and guidelines for handling such disputes.
Thank you for your understanding.
If you have any questions about our refund policy, please contact us.
This refund policy is subject to change without notice. It was last updated on 09/25/2023.